oposals
17. The writer first recommends
.......... D..........
18 The delivery problem has been caused by
.......... C..........
19. After carefully examining all the information they have gathered, the writer suggests
.......... A..........
20. The writer wants to find out about van hire while
.......... B..........
A acting as quickly as possible
B asking about new and second-hand vans
C waiting for full loads before sending goods
D buying vans instead of large trucks
E maintaining and repairing the vans they buy
F exchanging unreliable vans for new ones
G trying to find out where the vans can be repaired
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