15： in the last eight years， Concordia has
A made over 80.000 employees reduncdant
B completed a period of downsizing
C reduced its workforce of 80.000 by 35%
D given 35% of departing employees voluntary redundancy
16 from Concordia‘s point of view， the role of communication is to
A win employee support before going ahead with the changes
B change the company‘s core activities.
C emphasise the positive aspects of the changes
D explain the need for the changes
17 what does research show about most employees‘ response to change？
A they expect it to have a bad effect on the company
B they feel completely powerless
C they become less loyal
D they fell they have been treated unfairly
18 Concordia‘s communication process mainly relies on
A printed communication
B departmental heads
C personal communication
D a separate， specialized unit
19 According to the writer， what is the guiding ；principle about giving information within an organization？
A Never make promises about future developments
B Give people an overall view at the earliest possible stage
C always include plenty of hard information
D Hold back until all the details can be provided
20 which of the following would be the most suitable title for the article？
A employee attitudes to company communication
B making company communication more effective
C Researching company commmucation
D Making employees feel less powerless PART FOUR
Questions 21 -30
Read the article from the Chairman‘s statement in a pharmaceutical company’s annual report
Choose the correct word to fill each gap from （A， B， C or D） on the opposite page .
For each question 21-30，mark one letter （A， B， C or D） on your Answer Sheet .
There is an example at the beginning ， （0）
Charman‘s Statement
Two year ago we undertook to increase our sales and to at least （10） our earnings. We published this （21） in order to demonstrate our resolve to lead the business successfully through the demanding period following the expiry of patents which had given us the exclusive right to develop two of our major products.
I am very please to （22） that we achieved what we set （23） to do. We have achieved increased of 4% and 6% in sales and earnings （24） this comes despite considerable losses （25） the expiry of the patents. It is testimony to the depth and vitality of our portfolio of medicines that we have been able to survive the largest single patent expiry our industry has known.
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