B： Could you tell me how many kinds of rooms do you have？
A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．
B：Oh，I see．Thanks．
A：You are welcome．
Dialogue C
（A： Guest B： Receptionist）
A：Good afternoon，my room number is 321．Any mail for me？
B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．
A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．
B： OK．Wait for moment．… Here is your party．
A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？
B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．
A：Oh，I see．Thank you very much．
Words and Expressions
heating fee 供暖费
exclude vt．把……排除在外
reasonable a．（价钱）公道的，不贵的
fortnight n．十四日，两星期
procedure n．过程，步骤，程序
check－in procedure 住宿登记手续
registration n．登记，注册
deluxe suites 豪华套房